FAQ's

What products do you sell?

LIVANOWEAR specializes in home slippers designed for indoor comfort. Our products are created for everyday home use, combining comfort, practicality, and a simple, modern style.

Where do you ship from?

Orders are processed and shipped from Italy using trusted logistics partners.

How long does shipping take?

Delivery times vary by destination. Orders within Italy typically arrive within 2–6 business days. International delivery times generally range from 5–15 business days, depending on the destination and customs procedures.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking information may take 24–48 hours to become active.

Can I change or cancel my order after placing it?

If your order has not yet been processed, please contact us as soon as possible at livanowear@outlook.com. Once an order has been shipped, it can no longer be modified or canceled.

What should I do if my order arrives damaged or defective?

If your slippers arrive damaged or with a manufacturing defect, please contact us within a reasonable time after delivery and include clear photos of the issue. We will review your request and assist you according to our policies.

What if my package is delayed or missing?

If your order has not arrived within the estimated delivery timeframe, please contact our support team. We will investigate the issue with the courier and assist accordingly.

How can I contact customer support?

You can reach our customer support team by email at livanowear@outlook.com or by phone at +39 347 626 2431. We aim to respond during business days, Monday to Friday.